Tassie 4x4 Website Terms and Conditions

10 Year Workmanship Guarantee

All products supplied and fitted by Tassie 4×4 are backed by our 10 Year workmanship guarantee, subject to the following terms and conditions.

1. The 10 Year workmanship guarantee commences on the 1st of November 2026 and applies to the original customer who paid for the modification and still owns the vehicle at the time of the claim. It is non-transferable and does not carry over to the new owner if the vehicle is sold. Proof of purchase (such as your original invoice or receipt) may be requested when making a claim.
2. The guarantee covers faulty workmanship and not general wear and tear.
3. The vehicle must be inspected by Tassie 4×4 or an appointed warranty agent (if the vehicle is unable to be returned to Tassie 4×4) to assess if a claim can be made under our 10 Year Workmanship Guarantee.
4. Rectification of any faulty workmanship must be carried out by Tassie 4×4 or a warranty agent appointed by Tassie 4×4.
5. This guarantee does not cover damage caused by accident, misuse, corrosion, or work carried out by any party other than Tassie 4×4.
6. The guarantee is void if another party has tampered with, removed and refitted or modified the original work carried out by Tassie 4×4.

Product Warranties 

Tassie 4×4 stocks a wide range of quality 4×4 brands. If you run into a problem with a product you’ve purchased from Tassie 4×4, just reach out to the Tassie 4×4 team.

Product warranties will vary from product to product. Tassie 4×4’s product warranty, and terms and conditions will mirror that of the manufacturer/supplier.

Detailed warranty information on these products can be found on the supplier websites.

If the part has been damaged by misuse of the vehicle or part, including but not limited to activities such as unreasonable off-road activity and accident damage, the warranty will be void.

Customer Supplied Parts

Tassie 4×4 stocks a wide range of quality 4×4 brands. If you run into a problem with a product you’ve purchased from Tassie 4×4, just reach out to the Tassie 4×4 team.

Product warranties will vary from product to product. Tassie 4×4’s product warranty, and terms and conditions will mirror that of the manufacturer/supplier.

Detailed warranty information on these products can be found on the supplier websites.

If the part has been damaged by misuse of the vehicle or part, including but not limited to activities such as unreasonable off-road activity and accident damage, the warranty will be void.

Additional Information

Our warranty applies to the state of Tasmania only, and the vehicle must be returned to Tassie 4×4 to have a warranty claim assessed. Warranty repairs will only be carried out by Tassie 4×4 or a warranty agent appointed by Tassie 4×4.

Please note: any non-factory components fitted to a vehicle may cause changes in driveline and suspension performance. Any pre-existing driveline/suspension issue will become more evident. 

If aftermarket components are being fitted, additional modifications may be required. This may include extra components and/or engineering to resolve any issues. These can be added to the estimate if requested and are payable by the customer.

Warranty & Return Process 

Contact us first

If you have a problem with a product you bought from Tassie 4×4, contact us directly. We’ll assess the issue and, where needed, deal with the manufacturer or supplier for you.

Manufacturer warranties

Tassie 4×4 stocks a wide range of quality 4×4 brands, and many products come with a manufacturer’s warranty. The length and terms of these warranties vary by brand and product. You can find details in the product documentation or on the manufacturer’s website, and we’re happy to direct your search.

What may not be covered

A warranty claim may not be accepted where the damage or failure was caused by:

• Accident, collision or impact damage

• Using the product beyond its rated limits, such as load, towing, recovery or working load ratings

• Alterations or modifications to the product requested by the customer at the time of fitment, which may affect or void the manufacturer’s warranty

• Modification or repair by someone other than Tassie 4×4 or an authorised repairer

• Competition, racing or commercial uses not recommended by manufacturer

• Normal wear and tear, or lack of reasonable maintenance

How to make a claim

To make a claim, contact us with your proof of purchase, such as your receipt or invoice number.

Describe the problem and include photos where possible.

We may need to inspect the product to find the cause of the issue.

• If the issue is found to be related to our fitment of the part, we’ll fix it at no cost to you.

• If the issue is a fault with the part itself, we’ll handle the warranty claim with the manufacturer or supplier on your behalf.

• Please note that the outcome of that claim is decided by the manufacturer or supplier, not Tassie 4×4.

• If the issue is not related to our fitment or a fault with the part, costs may apply, such as inspection, labour, freight or replacement parts.

We’ll tell you the outcome of the investigation and any costs that will occur.

If you feel the problem is not being addressed satisfactorily, please contact our head office team on (03) 6245 0993.

Quotes

All quotes are valid for 30 days from the date of issue. If your quote has expired, please get in touch with our team and we’ll review current pricing and confirm whether any changes apply.

Promotional Gift Vouchers

Below are the terms and conditions for Tassie 4×4 Promotional gift vouchers.

• Gift vouchers are valid until the expiration date listed on the voucher. Unused values will not be refunded or attributed to any transactions after the expiry date.
• Gift vouchers can be redeemed against all items at Cooper Automotive service centres.
• Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced.
• Gift vouchers cannot be replaced if lost or stolen. If you suspect an unauthorised activity, immediately report this to Tassie 4×4 head office 03 6245 0993 or email manager@tassie4x4.com.au
• Tassie 4×4 reserves the right to cancel a gift voucher if we deem such action necessary. If so, we may provide a replacement gift voucher of equivalent value, unless we suspect fraud in relation to a gift voucher.
• The gift voucher remains our property.

Tassie 4×4 Purchased Gift Voucher Terms and Conditions

Please read these terms before purchasing or redeeming a gift voucher. By purchasing or redeeming a voucher, you agree to them.

• Issuer. Gift vouchers are issued by TAS Automotive Pty Ltd, ABN 66 097 157 143, trading as Tassie 4×4 (“we”, “us”, “our”).

•  Validity. Gift vouchers are valid for at least 3 years from the date of purchase. The expiry date is shown on the voucher. A voucher with no expiry date remains valid until it is redeemed.

• Use. Gift vouchers can be redeemed toward any goods or services we offer, including servicing, repairs, parts and accessories. Unless stated otherwise, vouchers cannot be used to pay for goods or services supplied by third parties.

• Not cash. Gift vouchers cannot be exchanged for cash, except where the law requires it (see the Refunds clause below). Gift vouchers cannot be used to purchase another gift voucher or gift card.

• Balance. If a purchase costs more than the voucher’s value, the customer pays the difference. If it costs less, the remaining balance stays on the voucher until it expires. We will provide the remaining balance on request.

• Redemption. The voucher (or its code) must be presented at the time of payment. Vouchers must be redeemed in person or by phone. We recommend booking ahead for services.

• Loss, theft and damage. Please treat your voucher like cash. We are not responsible for lost, stolen, damaged or copied vouchers and may not be able to replace them. If you can provide proof of purchase and the voucher number, we will make reasonable efforts to reissue the voucher, provided it has not already been redeemed.

• Refunds. Vouchers are non-refundable unless the Australian Consumer Law requires a refund (for example, if the voucher is faulty, or if goods or services supplied under it have a major fault). We will also refund any remaining balance in cash where the law of the relevant State or Territory requires it, for example where the balance falls below a set threshold.

• No fees. We do not charge any activation, service or administration fees that reduce the value of a voucher after purchase.

• Transfer. Vouchers may be given or transferred to another person. The holder of the voucher is treated as its owner.

• Fraud and misuse. We may refuse to honour a voucher that we reasonably believe was obtained, altered or used fraudulently.

• Changes to our business. If we stop trading or sell the business, we will take reasonable steps to honour outstanding vouchers or arrange a refund.

• Consumer rights. Nothing in these terms limits your rights under the Australian Consumer Law or any other applicable law.

• Governing law. These terms are governed by the laws of Tasmania, and both parties submit to the jurisdiction of the courts of Tasmania.

Courtesy Car

Courtesy cars are provided FREE for convenience and ease; however, they do require booking prior to your vehicle service, repair, or accessory fitment as there are limited vehicles available. A fuel levy will apply. Our staff will inform you of any costs when you book your courtesy vehicle.

Drivers will be required to:

• Provide a copy of a valid Australian driver’s licence.
• Confirm they are not under the influence of drugs or alcohol, and do not have any condition not stated on your licence that would affect driving ability.
• In the event of an accident, the driver agrees to pay the insurance excess, which will be a minimum of $1500, depending on the driver’s age.
• The driver agrees to complete the Traffic Accident or Damaged Vehicle form provided in the glove compartment of the vehicle in the case of an accident.
• The driver will be responsible for and must pay for any traffic infringements whilst the car is in their care, including parking fines.
• The driver will not allow any other person to drive the vehicle whilst in their care.
• Notify us if they have been refused any type of insurance or had their excess increased in the last 5 years.
• Conduct a visual inspection of the vehicle with a Tassie 4×4 staff member and understand that they are responsible for any bodywork, mechanical or other damage caused to the vehicle.
• No pets or smoking are allowed in the loan car.
• The loan car must not be driven off-road.

In the event of an incident:

Follow the incident procedure located in the glove box of the courtesy vehicle. Steps include:

• Obtain licence information of other drivers involved
• Complete the incident checklist
• Notify Tassie 4×4 of the incident as soon as possible.
• Follow any instructions provided by the Tassie 4×4 team.

Complimentary Vacuum and Wash

If the Tassie 4×4 bumper sticker is applied to the rear window of your vehicle, a complimentary light vacuum and wash will be included when your vehicle is serviced.

Tassie 4×4 reserves the right to forgo the complimentary vacuum if the condition of the vehicle interior poses a safety risk to our employees.

Roadside Assistance

The Tasmanian Automotive Chamber of Commerce (TACC) roadside assistance is a reliable 24-hour, 7-day-a-week service distributed through Tassie 4×4. Roadside assistance is not available for off-road activity. Free roadside assistance is available with your scheduled service. Keep the voucher in your car, the voucher is required to get access to roadside help.

Below are the roadside assistance inclusions, which a TACC approved contractor will provide.

• Flat battery – provide a jump start
• Flat tyre – change a flat tyre to your spare.
• Out of fuel – supply up to 10 litres (payable by the customer).
• Breakdown – arrange to tow your vehicle for a maximum of 25km. Please note that a valid TACC (Tasmanian Automotive Chamber of Commerce) voucher must be presented to the tow operator to claim towing. If a valid voucher is not presented, any towing charges will be payable by you. You are liable for any kilometres over the included 25km limit, which is to be paid directly to the tow operator. Only one tow is allowed per breakdown. Accident towing is not covered. This offer does not apply to taxis and vehicles over 3 tonnes. This service is available only in the State of Tasmania. See the back of your roadside voucher for full terms and conditions.

To redeem your roadside assistance voucher, you will need to follow the instructions on the back of the voucher. Keep the voucher in your vehicle at all times.

Seniors Discount

Tassie 4×4 accepts Seniors Cards and will apply a 10% discount to all labour charges. A valid Seniors Card needs to be presented at the time of payment for the discount to apply. The discount is only available where the cardholder is the registered owner of the vehicle. Seniors Card discounts are not valid with any other offer and are not transferable.

VIP Members

• 10% discount applies to all labour charges only 
• Approved customers only.
• Offer valid at Tassie 4×4 and all Cooper Automotive Service Centres.
• Tassie 4×4 may vary or replace these conditions from time to time.
• Not redeemable in conjunction with any other offer. The higher discount will be applied.

Disposal of Uncollected Goods

The Disposal of Uncollected Goods Act 2020 (the Act) provides guidance and contains special provisions relating to the disposal of motor vehicles. The Act regulates how a business or individual (the receiver) disposes of goods (including motor vehicles) left behind by a consumer (the provider). The business or individual has temporary possession of the goods left behind. If the goods remain uncollected, the Act allows the business to sell or dispose of the goods and recover the cost of any work undertaken and storage costs.

Consumer Law Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.